Archive for October, 2009
On 17th September 09 we contacted 57 candidates who had stopped working through KentSCP between three and six months ago. We asked them to tell us ‘How did we perform?’ . We had 13 responses (22.8%) with completed forms, of which 11 came back by e mail and 2 on paper forms.
These are the eight criteria and how we scored:
Friendliness of KentSCP staff?
Excellent: 92.3% Good: 7.7%
Helpfulness of KentSCP staff?
Excellent: 76.9% Good: 23.1%
The interview process?
Excellent: 69.2% Good: 30.8%
Understanding your requirements?
Excellent: 46.2% Good: 46.2% Acceptable: 7.6%
Ease and effectiveness of communication?
Excellent: 76.9% Good: 23.1%
Our ability to handle problems? (Recognise, anticipate, resolve).
Excellent: 61.5% Good: 38.5%
Efficient payment and response to pay queries?
Excellent: 84.6% Good: 15.4%
Keeping you informed?
Excellent: 69.2% Good: 15.4% Acceptable: 15.4%
Overall Totals -
Excellent: 72.1% Good: 25% Acceptable: 2.9% Poor: 0.0%
Some of the comments we received include:
“You are one of the best….”;
“Thank-you for looking after me”;
“I have enjoyed every single minute of my work through KentSCP as it was very rewarding. If I had any questions regarding the payment or any other administrative issues all were handled with great professionalism and care. Thank you very much for having me and I would use you again without any hesitation if I need to seek for a job in the future”.
“I personally feel that KentSCP is a very effective agency and equally efficient. However I do feel that there should be more opportunity for the agency workers to meet with the office staff and maybe even fund a yearly social event, which I will happily attend. I would also like to add that I have heard nothing but positive things relating to KentSCP staff”.
“Who knows, you might need me when I finish my Social Work degree programme”.
“I have worked for many agencies - KentSCP are the best I have worked with - all the staff are above excellent and always on hand to help…KentSCP have an out of hours service and answer all calls - in this, great safety is felt”.
“I would like to thank you for enabling me to get back to working in an area that I enjoy”.
“All staff are friendly, professional at all times. A very good agency to work for and I would recommend it to anyone who wanted to apply for a job or to an employer who wanted an agency worker”.
“My only complaint would be that staff tend to forget that I don’t own a car and offer me work that I either can’t get to or would cost me more than I would earn to do so. Other than that, a very good service”.
I am profoundly touched by the honesty and kindness of our responders. I promise that we will do all in our power to maintain our best standard of service. All our staff take pleasure in helping our candidates and clients: I believe that is the key to keeping our business and growing it.
Finally - yes, we will organise a social (date and venue to be advised) and yes, we can recommend a driving school!