On 17th September 09 we contacted 57 candidates who had stopped working through KentSCP between three and six months ago. We asked them to tell us ‘How did we perform?’ . We had 13 responses (22.8%) with completed forms, of which 11 came back by e mail and 2 on paper forms.
These are the eight criteria and how we scored:
Friendliness of KentSCP staff?
Excellent: 92.3% Good: 7.7%
Helpfulness of KentSCP staff?
Excellent: 76.9% Good: 23.1%
The interview process?
Excellent: 69.2% Good: 30.8%
Understanding your requirements?
Excellent: 46.2% Good: 46.2% Acceptable: 7.6%
Ease and effectiveness of communication?
Excellent: 76.9% Good: 23.1%
Our ability to handle problems? (Recognise, anticipate, resolve).
Excellent: 61.5% Good: 38.5%
Efficient payment and response to pay queries?
Excellent: 84.6% Good: 15.4%
Keeping you informed?
Excellent: 69.2% Good: 15.4% Acceptable: 15.4%
Overall Totals -
Excellent: 72.1% Good: 25% Acceptable: 2.9% Poor: 0.0%
Some of the comments we received include:
“You are one of the best….”;
“Thank-you for looking after me”;
“I have enjoyed every single minute of my work through KentSCP as it was very rewarding. If I had any questions regarding the payment or any other administrative issues all were handled with great professionalism and care. Thank you very much for having me and I would use you again without any hesitation if I need to seek for a job in the future”.
“Fantastic”.
“I personally feel that KentSCP is a very effective agency and equally efficient. However I do feel that there should be more opportunity for the agency workers to meet with the office staff and maybe even fund a yearly social event, which I will happily attend. I would also like to add that I have heard nothing but positive things relating to KentSCP staff”.
“Who knows, you might need me when I finish my Social Work degree programme”.
“I have worked for many agencies - KentSCP are the best I have worked with - all the staff are above excellent and always on hand to help…KentSCP have an out of hours service and answer all calls - in this, great safety is felt”.
“I would like to thank you for enabling me to get back to working in an area that I enjoy”.
“All staff are friendly, professional at all times. A very good agency to work for and I would recommend it to anyone who wanted to apply for a job or to an employer who wanted an agency worker”.
“My only complaint would be that staff tend to forget that I don’t own a car and offer me work that I either can’t get to or would cost me more than I would earn to do so. Other than that, a very good service”.
I am profoundly touched by the honesty and kindness of our responders. I promise that we will do all in our power to maintain our best standard of service. All our staff take pleasure in helping our candidates and clients: I believe that is the key to keeping our business and growing it.
Finally - yes, we will organise a social (date and venue to be advised) and yes, we can recommend a driving school!