Coping with Aggression - (Course ID : COU00010)

This course covers violence in the workplace-“any incident in which a person is abused, threatened or assaulted in circumstances related to their work” as well as the law that employers have a duty to uphold. Personal safety, self defence, personal boundaries and understanding others are some of the topics discussed as well as the importance of good communication-“The meaning of your communication is the response you get, and if the response you get is not what you wanted, change the way you are communicating”. Reading the signs of aggression is emphasised and strategies for defusing and containing aggression are discussed.